Effective Date: 25 September 2026
Last Updated: 25 September 2026
These Terms and Conditions (“Terms”) govern access to and use of https://www.credestate.com/ and related Credestate services (“Website”, “Platform”, “Credestate”, “we”, “us” or “our”). By accessing or using the Website, creating an account, submitting a property listing or enquiry, purchasing a service, or otherwise using the Platform, you agree to these Terms and any additional terms presented to you for a specific service or transaction.
These Terms are intended to operate under applicable Indian law, including the Consumer Protection Act, 2019 and applicable e-commerce rules, the Digital Personal Data Protection Act, 2023, applicable real-estate laws including the Real Estate (Regulation and Development) Act, 2016 (“RERA”) where applicable, the Information Technology Act, 2000 and other laws relevant to the particular service or transaction.
1. About Credestate
Credestate is a real-estate website and digital platform that may provide property discovery, listings, enquiries, property-related information, communication, account functionality, and related real-estate services.
Unless a separate written agreement expressly states otherwise, Credestate does not itself become the owner, buyer, seller, lessor, lessee, promoter, builder, lender, insurer, legal adviser, tax adviser or financial adviser merely because information about a property or service is displayed on the Platform.
2. Eligibility and account responsibility
You must provide accurate information when creating or using an account. You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account, except where you can demonstrate that the activity was caused by unauthorised access not attributable to your negligence.
You must not create an account, submit a listing or use paid services on behalf of another person unless you are authorised to do so.
Where a person is legally unable to enter into a particular transaction, that person must not use the Platform to circumvent applicable legal requirements.
3. Property listings and property information
Property listings may contain information supplied by property owners, agents, brokers, developers, advertisers, users or other third parties. Although Credestate may apply editorial, technical, moderation or verification processes, we do not guarantee that every listing is complete, accurate, current or independently verified.
Property prices, availability, photographs, dimensions, floor plans, amenities, ownership claims, approvals, RERA registration details and other listing information can change without notice.
Before making any payment, signing any agreement, taking possession, purchasing, leasing, investing in or otherwise relying on a property, you should independently verify title, ownership, approvals, encumbrances, taxes, dues, measurements, RERA registration and other material facts with the appropriate authorities, owner, promoter, agent and professional advisers.
4. RERA and real-estate compliance
Where a property, project, advertisement, broker, agent or transaction falls within the scope of RERA or applicable State/UT real-estate rules, the relevant promoter, seller, owner, agent or other responsible party remains responsible for complying with the law and for providing accurate registration and disclosure information.
Credestate may request, display, review or remove RERA-related information where applicable, but the presence of a RERA number or registration reference on a listing should not by itself be treated as a guarantee, certification or legal opinion by Credestate.
Nothing on the Platform replaces the statutory rights and remedies available under RERA, consumer-protection law or other applicable law.
5. No professional advice
Content published on the Website is provided for general information and platform-use purposes. It is not legal, tax, financial, investment, valuation, architectural, engineering, lending or other professional advice.
You should obtain advice from qualified professionals appropriate to the transaction before relying on information where professional advice is required.
6. Property enquiries and communication
When you submit an enquiry, you authorise Credestate and relevant parties involved in responding to that enquiry to use the information you provide for the purpose of handling the enquiry and providing the requested service, subject to our Privacy Policy and applicable law.
Enquiries may be routed to property owners, agents, service providers, internal teams or other parties where reasonably necessary to respond to your request.
7. User-submitted listings and content
If you submit property listings, photographs, videos, descriptions, documents, logos, trademarks, reviews, comments or other content (“User Content”), you represent and warrant that:
- you own the content or have all rights and permissions required to submit and use it;
- the content is accurate to the extent required by the purpose for which it is supplied;
- the content does not infringe another person’s copyright, trademark, privacy, publicity, contractual or other rights;
- the content is not fraudulent, defamatory, obscene, discriminatory, hateful, unlawful or misleading;
- the content does not contain malware, malicious code or material intended to compromise the Platform; and
- you have the authority required to advertise or otherwise promote the property, service or opportunity described.
You grant Credestate a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, publish, display and distribute User Content to the extent reasonably necessary to operate, market and improve the relevant Platform or service. This licence continues for content that must be retained in backups, records, dispute files or where required by law.
8. Prohibited uses
You must not:
- use the Platform for unlawful activity, fraud, phishing, impersonation or misrepresentation;
- upload forged, stolen, deceptive or materially misleading property documents or claims;
- publish personal data of another person without lawful authority;
- scrape, crawl, copy or systematically extract Platform data except where expressly permitted;
- use bots or automated processes that overload, disrupt or interfere with Platform operation;
- attempt to access another user’s account or restricted systems;
- interfere with security controls or bypass access restrictions;
- use the Platform to send spam or unsolicited bulk communications;
- post discriminatory or unlawful housing-related content; or
- use Platform content to create a competing database or service without our written permission.
9. Accuracy and verification
You are responsible for checking information that is material to your decision. Credestate may edit, suspend or remove listings or accounts where information appears inaccurate, unlawful, incomplete, abusive or inconsistent with the Platform’s requirements.
Credestate may contact users to request additional information or supporting documentation. Verification is not a guarantee of title, legality, financial soundness, construction quality or transaction outcome.
10. Availability and changes to the Platform
We may modify, suspend, discontinue or change any feature, listing, service or part of the Platform from time to time. We do not guarantee uninterrupted or error-free availability.
We may carry out maintenance, security updates or changes to service providers that temporarily affect access.
11. Paid services, subscriptions and payments
Where Credestate offers paid packages, memberships, subscriptions, listing packages or other paid services, the applicable price, duration, features and transaction terms will be displayed before payment or set out in a separate agreement.
Payment may be processed through a third-party payment provider such as Razorpay or another authorised provider. Additional terms of that payment provider may apply.
Refunds, cancellations, renewals and service credits will be governed by the transaction-specific terms displayed at the time of purchase or the applicable service agreement, together with any mandatory rights under Indian consumer-protection or other applicable law.
We do not exclude or restrict any statutory consumer right that cannot lawfully be excluded.
12. Consumer protection and e-commerce
To the extent Credestate falls within the scope of an “e-commerce entity” or other regulated digital service under applicable law, we will comply with the applicable obligations under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 as amended from time to time, and other applicable consumer-protection requirements.
Nothing in these Terms is intended to remove, waive or reduce a consumer right or remedy that is mandatory under applicable law.
13. Grievance redressal
For consumer, service, listing or other Platform-related grievances, contact:
Credestate Grievance Officer
Email: credestate.co@gmail.com
Address: Delhi, Rohini, India
We will handle grievances in accordance with the procedure and timelines applicable to the nature of the grievance and the law governing it. Where a specific regulation requires a separate grievance mechanism, the applicable statutory mechanism will also apply.
14. Privacy
Your use of the Platform is also subject to our Privacy Policy, which explains how personal data is collected and processed under applicable law, including the DPDP Act and DPDP Rules.
15. Intellectual property
Unless otherwise stated, the Website, software, visual design, branding, logos, original text, graphics, page layouts and other Platform materials are owned by or licensed to Credestate or its licensors and are protected by applicable intellectual-property laws.
You may access and use the Platform for lawful personal or business purposes consistent with these Terms. You may not reproduce, republish, commercially exploit or create derivative databases from Platform materials without permission, except where a legal exception expressly applies.
16. Third-party services and links
The Platform may contain third-party links, maps, payment gateways, analytics services, communication tools and other integrations. Third-party services are governed by their own terms and policies. Credestate is not responsible for independent third-party content, availability, security or privacy practices except to the extent required by applicable law.
17. Disclaimer of warranties
To the maximum extent permitted by applicable law, the Platform and general informational content are provided on an “as available” basis without a promise that the Platform will always be uninterrupted, completely accurate, secure or free from defects.
Credestate does not guarantee that a property will be sold, purchased, leased or financed, that a listing will generate leads, or that any estimated value, price, market information or projected outcome will be achieved.
18. Limitation of liability
To the maximum extent permitted by applicable law, Credestate will not be liable for indirect, incidental, special, consequential or purely economic losses arising from your use of the Platform, including losses arising from third-party property information, failed negotiations, inaccurate user submissions or decisions made solely on the basis of online information.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability that cannot lawfully be excluded under applicable consumer-protection or other mandatory legislation.
19. Indemnity
To the extent permitted by applicable law, you agree to indemnify and hold Credestate and its personnel harmless from claims, losses, liabilities, costs and reasonable expenses arising from your unlawful use of the Platform, your breach of these Terms, your User Content, your infringement of another person’s rights, or your failure to comply with applicable property or advertising laws.
20. Suspension and termination
We may suspend, restrict or terminate an account, listing or Platform access where reasonably necessary to protect users, investigate suspected abuse or fraud, comply with law, address security issues, or enforce these Terms.
Where reasonably practicable, we may provide notice or an opportunity to rectify a breach, except where immediate action is necessary.
21. Privacy, security and account closure
If you close an account or ask us to delete personal data, we will handle the request in accordance with the Privacy Policy and applicable law. Certain information may need to be retained for fraud prevention, dispute resolution, statutory retention, accounting, tax, security or other lawful purposes.
22. Disputes and governing law
These Terms are governed by the laws of India.
Where a dispute arises, the parties should first attempt to resolve it through the applicable Credestate grievance/contact process. Nothing in this clause prevents a consumer or other person from using a statutory forum, authority, tribunal or remedy that cannot lawfully be excluded.
Subject to the foregoing and applicable law, courts or other competent forums having jurisdiction in Delhi may have jurisdiction over disputes arising from these Terms or the Platform.
23. Changes to these Terms
We may update these Terms when the Platform, services, laws or business practices change. The latest version will be published on this page with an updated effective date. Continued use of the Platform after a lawful update may constitute acceptance of the updated Terms to the extent permitted by applicable law.
24. Severability
If any provision of these Terms is found invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary, and the remaining provisions will continue to apply to the extent permitted by law.
25. Entire terms and additional agreements
These Terms, together with the Privacy Policy and any transaction-specific terms, service agreements, listing rules or policies expressly incorporated by reference, govern your use of the Platform. Where a separate written agreement applies to a specific service, that agreement will govern to the extent of any conflict with these general Terms.
26. Contact
Credestate
Delhi, Rohini, India
Email: credestate.co@gmail.com
Website: https://www.credestate.com/